Business Analyst

Business Analyst

Job ID:
Location: Santa Clara, San Jose

Duration: 3 Years

Interview Mode: Video/Telephonic

Client: Nsight

The Business Analyst will be responsible for management of complex multi-disciplined CRM projects. This resource will lead junior consultants and client staff through engagements, support the development of subject matter expertise, thought leadership and strategic capability by delivering a wide range of customer management solutions. The BA is responsible for performing end-to-end cross-discipline leadership throughout the development lifecycle. Accountable for on-time, high quality project deliveries, including Analysis, Design, Development and Quality Assurance.

Specific Duties​

Requirements, definition and documentation
Work with customers and client stakeholders to understand and define business requirements
Work directly with technologists to develop use cases and functional specifications documents
Solicit, gather and analyze user input and requirements
Identify and involve key stakeholders
Identify and interview internal/external subject matter experts
Author and compile surveys
Interface with technical managers and teams
Collaborate with counterparts in IT (project, development, QA managers) and development resources to create and validate business requirements and project specification documents
Skills and Qualifications:

Collaborate with department stakeholders to develop, analyze, and maintain custom reports and dashboards to monitor performance and business processes
Salesforce Platform Experience (Administration & Configuration including Workflows, Process Builders.)
Expertise in salesforce Lightning Design System (LDS) & Lightning components, and customization of salesforce
Experience working as an anchor between Business and IT (Technical) team to translate the business requirements into technical requirements
Construct workflow charts and diagrams; studying system capabilities; writing specifications
Improve systems by studying current practices; designing modifications
Recommend controls by identifying problems; writing improved procedures
Creating a detailed business analysis, outlining problems, opportunities and solutions for business
Conducting market research to identify selling possibilities and evaluate customer needs
Minimum Qualifications:

Bachelor’s Management degree or equivalent qualification
Strong Communication Skills (Ability to collaborate with Salesforce and Sales teams)